From checkout to delivery, we want your shopping experience to be smooth and worry-free. Below is a detailed guide to how we ship your order.

Shipping Area

We currently ship throughout the United States. International shipping is not yet available, but we’re working on it.

1. Getting Your Order Ready: Processing Times

Once your order is placed, our team works diligently to prepare and package your items for shipment.

• Standard Processing: Most orders are processed and ready to leave our facility within 1 to 2 business days.
• Priority Processing for Weekday Orders: For orders placed before 2:00 PM Eastern Standard Time (EST) on weekdays (Monday through Friday, excluding holidays), we make every effort to process them on the same day.
• Observance of U.S. Postal Holidays: Please note that we observe all major U.S. postal holidays, during which our processing center will be closed. Processing will resume on the next business day following the holiday.

2. How Long Until You Receive Your Order: Delivery Timeline

Once your order has been processed and shipped, you can generally expect it to arrive within the estimated timeframe.

• Standard Delivery Estimate: The estimated delivery time for most orders is 5 to 7 business days after the order has been processed and shipped. Please note that this is an estimate and actual delivery times may vary depending on your specific location within the United States.
• Potential for Delays: While we strive to meet these delivery timelines, occasional delays can occur, particularly during peak shopping seasons or due to factors such as adverse weather conditions and unforeseen issues with our shipping carriers. We appreciate your patience should such instances arise.

3. Our Trusted Shipping Partners

To ensure your package is delivered reliably and efficiently, we partner with reputable shipping companies:

We utilize the services of the United States Postal Service (USPS), United Parcel Service (UPS), and FedEx, among other trusted carriers. The specific carrier for your order will be chosen based on factors such as the delivery destination and the size and weight of your package, with the goal of selecting the fastest and safest delivery method.

4. Shipping Fee

• A flat rate of $4.99 applies to all domestic orders.
• You’ll always know your shipping cost upfront.

5. Keeping You Informed: Track Your Package

We want you to be able to follow your order’s journey:

Tracking Information via Email: As soon as your order departs our warehouse, you will receive an email notification that includes your unique tracking number. This allows you to monitor the real-time status of your delivery directly through the carrier’s website or tracking portal.

6. Delivery Issues

If your order is delayed beyond 10 business days or marked delivered but not received, please contact our support team. We’re here to assist you every step of the way.

Contact Us

If you have any questions about our shipping policy or need assistance with your order, please don’t hesitate to reach out to our customer support team:

• Email: support@gimsly.com

At our store, we take pride in delivering high-quality shirts to our customers. However, if something isn’t right with your order, we’re here to help. Please read our return policy carefully before submitting a return request.

1. Eligibility for Returns & Exchanges

We accept returns and exchanges only under the following conditions:

• You received the wrong item, incorrect size, or wrong color.
• The item was damaged or defective upon arrival.

We do not accept returns or exchanges for change-of-mind, subjective dissatisfaction, or sizing issues if the correct size was sent based on your order.

2. Return Time Frame

All return and exchange requests must be submitted within 30 days of receiving your order. Requests submitted after this window will not be eligible for return, exchange, or refund.

3. Mandatory Requirements for Return/Exchange Requests

To initiate a return or exchange, please contact us at support@gimsly.com. In your initial message, you must provide all of the following:

• Full Name: As shown on the order
• Order Number: The unique code provided in your order confirmation
• Detailed Description: A clear explanation of the issue (e.g., wrong size, wrong color, damaged item, etc.)
• Photo Evidence: At least 2 clear, close-up, and well-lit images showing the issue

Photos should include:

• The affected area or damage
• The item’s size tag (if size is incorrect)
• The full front and back of the product
• Return/Exchange Preference: Let us know if you prefer a replacement (if applicable) or refund. For exchanges due to wrong size, please specify the correct size you need.

Return or exchange requests without complete photographic evidence will be automatically rejected.

4. Return, Exchange & Refund Process

Once your return or exchange request is reviewed and approved:

• If a replacement for a damaged, wrong item, or wrong size is available, it will be shipped free of charge.
• If the item is out of stock for a replacement, or if you requested a return for a damaged or wrong item, we will issue a full refund to your original payment method.
• We will notify you via email once your return or exchange is processed. Refunds will be issued within 7 days of approval, and please allow an additional 3-5 working days for it to appear in your account depending on your bank.

5. Items Not Eligible for Return or Exchange

We cannot accept returns or issue refunds/exchanges in the following cases:

• Missing or incomplete photo documentation
• Damage caused by misuse, washing, or wear and tear after receipt
• Items returned without prior authorization
• Any return or exchange initiated after 30 days from delivery

If you have any questions about returns or refunds, please don’t hesitate to reach out to our customer support team at support@gimsly.com. We’re here to help and will respond as quickly as possible.